Contact us

If your enquiry is about a housing application, or joining the housing register, please contact the HomeLink team.

If your enquiry is about a missed bin, your bin day, or bulky waste, please contact the Waste department

Home, neighbourhood, tenancy or repair question? We're here to help.

Contact us straight away if there is anything we can help to do with your home, neighbourhood, or tenancy. We can then work with you to resolve the issue.

You can call our customer service team on 0115 915 2222, Monday to Friday, 8.30am to 5pm (or 24 hours a day for emergency repairs).

Or you can contact us by email.

Housing Assurance Board applications

If you've recently received a text message or email inviting you to apply to join our new Housing Assurance Board - there's no need to call us about this. For any questions, please email and a member of the team will be in touch.