Please update your contact details

We are making big improvements to our repairs service. To make sure you get all the benefits, we need your correct contact details.

What you need to do

• if you get an email, text message, or letter from us, please read it carefully follow the instructions to check your contact details
• if your details are correct, confirm this
• if your details have changed, update them as soon as possible.

Why this is important

•  if we do not have your correct contact details, you might miss important updates
• you will not be able to use the new features we are introducing.

Improvements to your repairs service

 We are working hard to make repairs easier and better for you. Here are some of the new things you will be able to do soon:

• use video calls to show us the problem, so we can send the right person with the right tools
• change your repair appointments online, without calling us
• use our new Tenant Portal (an interactive webpage) to:

• • report repairs and book your own appointments
  • track your repairs in real time and see when someone is coming
  • see the repair history for your home.

We’ve tested these new features with a small group of tenants to make sure they work well. We will make them available to everyone soon.

Remember - keeping your contact details up-to-date means you will get a faster, more reliable, and more convenient repairs service. 

If you have any questions, please first check the instructions by clicking here.