How to update your contact details

Here’s what you need to do if you get a message by text, email, or letter from us asking you to check your details.

Step 1: Open the link

• click the link in the message
• if a screen opens with information on it, just click Close to carry on.

Step 2: Enter the code

• we’ll send you a code by text, email, or letter
• type the code into the box on the screen
• click Confirm Code, then Next
• if the code is wrong, you’ll see a message - check it and try again.

Step 3: Enter your postcode

• type your postcode carefully, using the correct format
  click Next
• if the postcode is right, you’ll see a list of addresses, choose your full address from the list
• if no addresses appear, the postcode may be wrong - re-enter it and try again.

Step 4: Confirm who you are

• you’ll be asked to enter your last name
• you may also be asked to check some details we already have
• if the details don’t match, you’ll see a message telling you something is wrong.

Step 5: Send your details

• check the information shown on the screen
• if it’s correct, click Yes to send the form
• if it’s not correct, click No and follow the instructions to update it.

If you'd prefer a version of these instructions with pictures you can find this here: Contact Form Guidance